Job Maintenance

Mobile-e-Solutions Ltd in conjunction with HT Projects Ltd provide a complete in-field Job Maintenance system.

 

Computer service engineer in server roomWhen users are on site and notice problems or incidents that require to be fixed, they can now use JobMaintenance to record these jobs immediately.

Maintenance tasks are recorded on SoloAdvance against specific locations either on-site via the mobile phone or via the back end database. These new jobs are then automatically sent, via Job Maintenance, as messages to the assigned maintenance engineer’s mobile phone. Within moments of a new job being raised the engineer is aware of it and can prepare for the visit.

When the engineer arrives on site he simply touches his mobile phone to the pre-positioned RFID tag to get a list of all outstanding jobs for this location. He selects which one he is fixing and enters details of the repair and whether complete or partially fixed. He can then move on to the next job safe in the knowledge that the system has been automatically updated.

Using SoloAdvance to record job completions on site as they happenThe field service worker needs to carry only one device, a mobile phone, in order to confirm where he is, for how long, and the tasks performed while he was there. Additional expensive and difficult to use mobile devices such as a PDA are not required, and time-consuming and error-prone manual form-filling is greatly reduced.

The maintenance company thus collects in-field data quickly and more accurately, helping them provide a better service to their clients and giving them immediate visibility of field service visits and data logged by workers.

The Job Maintenance system provides web based KPI reports and enquiries to allow both managers and clients to access real-time information about performance against service level agreements. Captured real-time data can also be automatically transferred to other operational systems.

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For more information about Solo or Mobile-e-Solutions call 0845 643 4898 or email: info@mobile-e-solutions.com