w: www.mobile-e-solutions.com e: info@mobile-e-solutions.com t: 0845 643 4898 Communication when it matters most Workforce Management & Workflow Planning Solutions for your mobile workforce
w: www.mobile-e-solutions.com e: info@mobile-e-solutions.com t: 0845 643 4898 Communication when it matters most Contents Introduction General Description Location Based Services Business Applications - Asset Tracking - Contract Cleaners - Domiciliary Homecare - Field Service Engineers - Security Services - Time & Attendance - Lone Worker Protection Contact Information Workflow Ticketing enabled
w: www.mobile-e-solutions.com e: info@mobile-e-solutions.com t: 0845 643 4898 Communication when it matters most INTRODUCTION If your business has staff who work away from the office or who may work alone from time to time, then your business needs to have:- • Proof of Attendance • Lone Worker Protection • Real-time Data Capture • Access the System Anywhere • Comprehensive Business Intelligence If you have a workforce that goes out to visit clients. If you have staff that often work alone or in hazardous areas. If you need to know what they are doing and when. If you need to ensure that they are safe. ... Then solo from Mobile-e-Solutions is the answer for you ! • guaranteed proof of when your staff have visited clients • various levels of lone worker protection to keep your staff safe • customisable menu’s to capture data whilst on site. • pass messages direct to the user’s phone (without the need for SMS) • provide alerts to managers when appointments are missed • Lone Worker Protection to ensure your staff are safe • management reports of work done and costs incurred Mobile-e-Solutions Limited has the right system for you and your business. With our combination of location based technology and mobile phones we can provide:-
w: www.mobile-e-solutions.com e: info@mobile-e-solutions.com t: 0845 643 4898 Communication when it matters most GENERAL DESCRIPTION Mobile-e-Solutions provide proof of attendance solutions & services to industry using the latest mobile phone and Radio Frequency Identification (RFID) technologies. Each RFID tag or label that we utilise has it's own unique identification code that we associate with a physical location or asset within your (or your client's) business. This means that because we know where we have placed each RFID tag, when we detect them we therefore know immediately where & when such detections have taken place. We use the Near Field Communication (NFC) facility of a mobile phone to activate and then read the RFID tags. The user simply touches the tag with the phone and is then presented with a menu of items to enter. Each menu item presented to the user depends upon the phone in use and the tag being detected. You can tailor what information is to be collected from each tag. This may be as simple as just touching the tag as proof that the worker was there, or recording the status of a piece of equipment that is being serviced during the visit. All information that is captured on the mobile phone is instantly recorded in our Data Warehouse. This repository of information can be accessed by you and your clients (if required).
w: www.mobile-e-solutions.com e: info@mobile-e-solutions.com t: 0845 643 4898 Communication when it matters most LOCATION BASED SERVICES Solo uses the term “Location Based Services” to refer to the identification of locations and the associated services that are available at those locations. Essentially locations can refer to almost anything where services are required and data is needed to be recorded. For example, locations could be:- • specific control points on a security guard’s patrol route • specific service users on a domiciliary home care worker’s daily schedule • buildings and offices for cleaning on a contract cleaners nightly roster • individual pieces of equipment to be serviced by a visiting engineer • individuals clocking in to work premises • and many more Locations can be identified using RFID tags, QR Codes, Bar Codes, GPS Location or any combination thereof to suit the needs of the particular implementation. With GPS positioning it is possible for you to see the where your staff have visited using Google Maps, and to be able to interrogate each visit on line and in real time. Moreover, your staff can interrogate the location and get information back about that site (e.g. work to be done, special circumstances etc.).
w: www.mobile-e-solutions.com e: info@mobile-e-solutions.com t: 0845 643 4898 Communication when it matters most Business Applications Solo has been designed for a wide variety of industry applications, to satisfy the requirements of almost any service or industrial organisation. From maintaining assets at clients premises through monitoring sales reps to the recording of the well-being of residents in care homes. Solo is easy to tailor to the exact needs of the business. Our solutions are used in many specific sectors such as Security Guarding, Contract Cleaning or Domiciliary Homecare as well as more generic uses such as Time & Attendance and Field Service. Our product Solo, based around the Reslink Solutions system, provides a number of configurations to suit every situation for a mobile workforce: - • SoloRemote – for lone and remote workers • SoloAdvance – for multi-site operations with many workers and supervisors • SoloAttend – a remote ‘clocking in’ type scenario • SoloCustom – custom build the application for each business The following are examples of some industry applications where our mobile phone solutions are used:- • Asset Management & Asset Tracking • Contract Cleaning • Domiciliary Homecare • Field Service Engineers • Security Guarding & Patrols In addition Solo provides solutions for: - • Mobile Time & Attendance • Remote Data Capture • Lone Worker Protection • Job Maintenance • Scheduling and Planning
w: www.mobile-e-solutions.com e: info@mobile-e-solutions.com t: 0845 643 4898 Communication when it matters most SoloAdvance - Asset Tracking SoloAdvance for tracking important business assets is an easy-touse mobile phone asset-tracking solution that can be configured to suit the requirements of the service / supply company and its clients. This solution, whilst it can apply to almost any product to which you can affix a tag, is particularly appropriate to larger assets that a company sells and then regularly services or maintains throughout that product's life. By fixing RFID tags to products and then touching your mobile phone to these tags, your staff can track the assets as they arrive at your premises, move through the warehouse to actual despatch to your customers. When the products are delivered, by your staff, to your client's sites, the items can be tagged and recorded to which customer they have been delivered and in what location within the customers site they have been installed. Your field service engineers, when they visit your client's site to service or repair this equipment need only touch the tag attached to the product to record their arrival / departure and to record what type of work was carried out and any problems that occurred. The service / supply company thus collects in-field data quickly and more accurately, helping them provide a better service to their clients and giving them immediate visibility of field visits and data logged by workers. Web-browser based reports and enquiries allow both managers and clients to access real-time information that can also automatically be transferred to the main operational system.
w: www.mobile-e-solutions.com e: info@mobile-e-solutions.com t: 0845 643 4898 Communication when it matters most SoloAdvance - Contract Cleaners SoloAdvance for contract cleaners is an easy-to-use mobile phone proof of attendance solution that can be configured to suit the requirements of both the cleaning company and its clients. By touching pre-positioned RFID tags with their mobile phone, proof of a cleaners' attendance at a particular location, and at a particular time, is instantly recorded. After registering their location, the system can also present the cleaner with a list of context sensitive options on their phone - options that may be related to the type of location or customer. For example, they can select to record the job number they are about to begin, products they have used, the status of their visit, etc. Other reporting options instigated by touching an RFID tag in their vehicle could let them record start and end of shift, or travel data. The cleaner needs to carry only one device, a mobile phone, in order to confirm where they are, for how long, and the tasks performed whilst there. Additional expensive and difficult to-use mobile devices such as a PDA are not required, and time-consuming and error-prone manual form-filling is greatly reduced. The cleaning company thus collects in-field data quickly and more accurately, helping them provide a better service to their clients and giving them immediate visibility of visits and data logged by cleaners. Web-browser based reports and enquiries allow both managers and clients to access real-time information that can also automatically be transferred to the main operational system.
w: www.mobile-e-solutions.com e: info@mobile-e-solutions.com t: 0845 643 4898 Communication when it matters most SoloAdvance - Domiciliary Homecare SoloAdvance for home care workers gives guaranteed proof-ofcarer-visit at your Service Users home, simply by them touching a pre-placed RFID tag with their mobile phone. Forget manual forms, automated telephone check-ins or having to use special PDA devices. Just attach an RFID tag inside or outside the client's home and when the carer touches it with their phone you will have an instant record of their attendance. This "touch & go" functionality may be all you need to prove the carer was somewhere at a certain time. However, our solution can also display menu options on the phone to enable the carer to record and send additional data to your operational systems. This could include information such as failure to gain entry, or the type of work they did, any incidents they wish to note about the client, or the client's current general well-being. All phone options are totally configurable to whatever your data capture requirements are. You can also configure the system to give tags "contexts" so that, for example, when the carer visits a "pensioner" tag, they are given a different set of phone options to when they visit a "newborn child" or an "at-risk" young person. We make it easy to create and amend phone functionality and mass-distribute it over-the-air to different groups of carers, allowing you to obtain real-time data that can be fed straight into your operational databases about WHO they are, WHERE they are, WHEN, and WHAT they are doing there.
w: www.mobile-e-solutions.com e: info@mobile-e-solutions.com t: 0845 643 4898 Communication when it matters most SoloAdvance - Field Service Engineers SoloAdvance from Mobile-e-Solutions Limited is an easy-to-use mobile phone proof-of-attendance solution that can be configured to suit the requirements of the service company, it’s field service engineers and its clients. By touching pre-positioned RFID tags with their mobile phone, proof of a workers’ attendance at a particular location, and at a particular time, is instantly recorded. After registering their location, the system can also present the worker with a list of context sensitive options on their phone – options that may be related to the type of location or customer. For example, they can select to record the job number they are about to begin, or the status of their visit. Other reporting options instigated by touching an RFID tag in their van could let them record start and end of shift, or current mileage readings. The field worker needs to carry only one device, a mobile phone, in order to confirm where he is, for how long, and the tasks performed while he was there. Additional expensive and difficult-to use mobile devices such as a PDA are not required, and time-consuming and error-prone manual form-filling is greatly reduced. The maintenance company thus collects in-field data quickly and more accurately, helping them provide a better service to their clients and giving them immediate visibility of field visits and data logged by workers. Web-browser based reports and enquiries allow both managers and clients to access real-time information that can also automatically be transferred to the main operational system.
w: www.mobile-e-solutions.com e: info@mobile-e-solutions.com t: 0845 643 4898 Communication when it matters most SoloAdvance - Security Guards SoloAdvance for Security Guards is an easy-to-use mobile phone proof-of-attendance solution that can be configured to suit the requirements of both the security company and its clients. By touching pre-positioned RFID tags with their mobile phone, proof of a guards' attendance at a particular location, and at a particular time, is instantly recorded. After registering their location, the system can also present the guard with a list of context sensitive options on their phone - options that may be related to the type of location or perhaps the specific customer. For example they can select to report an incident or record the status of their visit. Other reporting options could allow a mobile guard to record the condition of their vehicle (lights, tyres, etc) or a supervisor to record quality of service details. The security guard needs to carry only one device, a mobile phone, in order to confirm where he is, for how long, and what incidents occurred while he was there. The need for telephone "check-ins" and PIN numbers is removed. The security company no longer has to install special on-site data-collection equipment and time-consuming and error-prone manual form-filling is greatly reduced. The security company thus collects in-field data quickly and accurately, helping them provide a better and more efficient service to their clients and giving them immediate visibility of field events logged by guards. Web-browser based reports and enquiries allow both managers and clients to access real-time information about guard activities and current service levels.
w: www.mobile-e-solutions.com e: info@mobile-e-solutions.com t: 0845 643 4898 Communication when it matters most SoloAttend - Time & Attendance Mobile-e-Solutions Limited’s mobile phone Time & Attendance solution (SoloAttend) provides guaranteed proof that an employee was present at a location at a particular time. It allows the recording of context-specific data that is relevant to that location - for example, going in/out when at a door, the odometer reading when in a vehicle, or job-related information when at a customer site. Put a "clocking machine" anywhere you like! Our solution turns an RFID tag into a clocking machine - a very affordable clocking machine that can be placed anywhere your employees visit or record data - at customer locations, suppliers, offices, warehouses, in vehicles, etc. They simply touch the tag with their mobile phone to give you an instant record of their presence - WHO, WHERE and WHEN. WHAT were they doing there? The RFID tag could be "touch & go" - you now have proof they attended and no other user input is necessary. Alternatively, you could have configured certain types of tags - for example, tags at customers - to request specific data to be entered. Maybe a Job number, status, type of work they are doing, etc. "Tag comes to phone" It is also possible to operate in the opposite scenario whereby the tag (an ID tag, such as a key fob) is used to touch the phone. A typical example would be construction workers, each with a tag that identifies them, touching their supervisors or site guards phone to record coming on or off site.
w: www.mobile-e-solutions.com e: info@mobile-e-solutions.com t: 0845 643 4898 Communication when it matters most SoloTimePlan - Scheduling -& Rota Planning SoloTimePlan is a fully web based scheduling, rostering and time planning application which allows multiple calendars to be held and supports a rolling plan of which contracts need to be fulfilled and which staff are allocated to which job. It provides various views and filters to make viewing large amounts of calendar data easily visible. Views can be monthly, weekly, daily or as project time. The system is typically used where there are large numbers of hourly paid staff on various locations such as in the domiciliary care environment or the security industry. Co-ordinators can view their own area calendar. However, they can also query other workers and allocate them to their contracts. There are validation checks within the scheduling system to stop double bookings. Contract templates can be set up by any user and these can then be deployed to reduce the amount of data entry required, where shift patterns follow a regular cycle. Many tasks are supported including holidays or absences. The system produces payroll reports and any tasks can be paid or unpaid and can either be paid as a shift or by the hour. Additional functionality to control special pay days (e.g. double pay for Christmas Day) is included and special functions for Tupe staff are also included. Schedules can be automatically emailed or sent as SMS text or sent as a SoloAdvance Message to staff to ease communications. For SoloAdvance users, actual times tasks that are completed are sent back to the scheduling software for payroll purposes and KPI business performance analysis. SoloTimePlan has been developed in conjunction with HT Projects Ltd, a Chorley based software development company. The system is based around their existing Time Plan software and contains many of their standard features for the homecare market, but has been enhanced to include features that are applicable to most businesses with a mobile workforce that needs to be scheduled and monitored.
w: www.mobile-e-solutions.com e: info@mobile-e-solutions.com t: 0845 643 4898 Communication when it matters most SoloMaintenance - In-Field Job Control & Management When users are on site and notice problems or incidents that require to be fixed, they can now use SoloAdvance to record these jobs immediately. Maintenance tasks are recorded on SoloAdvance against specific locations either on-site via the mobile phone or via the back end database. These new jobs are then automatically sent as messages to the assigned maintenance engineer’s mobile phone. Within moments of a new job being raised the engineer is aware of it and can prepare for the visit. When the engineer arrives on site he simply touches his mobile phone to the pre-positioned RFID tag to get a list of all outstanding jobs for this location. He selects which one he is fixing and enters details of the repair and whether complete or partially fixed. He can then move on to the next job safe in the knowledge that the system has been automatically updated. The field service worker needs to carry only one device, a mobile phone, in order to confirm where he is, for how long, and the tasks performed while he was there. Additional expensive and difficult to use mobile devices such as a PDA are not required, and time-consuming and error-prone manual form-filling is greatly reduced. The maintenance company thus collects in-field data quickly and more accurately, helping them provide a better service to their clients and giving them immediate visibility of field service visits and data logged by workers. The SoloMaintenance system provides web based KPI reports and enquiries to allow both managers and clients to access real-time information about performance against service level agreements. Captured real-time data can also be automatically transferred to other operational systems. For more information please call 0845 643 4898 or email: info@mobile-e-solutions.co.uk
w: www.mobile-e-solutions.com e: info@mobile-e-solutions.com t: 0845 643 4898 Communication when it matters most SoloTicketing - Workflow Management SoloAdvance now includes a comprehensive toolbox to allow users to simply manage the generation of tasks and their subsequent assignment and completion. Maintenance tasks/tickets are recorded on SoloAdvance against specific locations by cleaners or other operatives via their mobiles. If a member of the public phones in a report to the Head Office then these are recorded directly onto the back-office database. All new jobs are then automatically sent as messages to the assigned maintenance engineer’s mobile phone. Within moments of a new job being raised the engineer is aware of it and can prepare for the visit. When the engineer arrives on site he uses his mobile to get a list of all outstanding jobs for this location. He selects which one he is fixing and enters details of the repair and whether complete or not. He can then move on to the next job safe in the knowledge that the system has been automatically updated. The maintenance engineer worker needs to carry only one device, a mobile phone, in order to confirm where he is, for how long, and the tasks performed while he was there. Additional expensive and difficult to use mobile devices such as a PDA are not required, and time-consuming and error-prone manual form-filling is greatly reduced. The maintenance company thus collects in-field data quickly and more accurately, helping them provide a better service to their clients and giving them immediate visibility of field service visits and data logged by workers.
w: www.mobile-e-solutions.com e: info@mobile-e-solutions.com t: 0845 643 4898 Communication when it matters most SoloRemote - LONE WORKER PROTECTION SoloRemote is a key feature of the general Solo system and is designed specifically to help keep your lone workers safe and secure whilst they are out and about on company business. Passive Alerts Passive alerts allow your staff to set up unusual or hazardous tasks on their mobile phone whilst they are at a location. They simply record details of what they are about to do and for how long and activate the monitoring process. If they do not return to that location within their specified time and record that they are safe, then the system automatically alerts your alarm response centre that there could be a problem. This gives the staff at the ARC time and sufficient information to check on the employee and summon emergency services as and if required. Panic Alerts Panic alerts are simply that – the worker simply touches his panic alert tag with his phone to immediately send an alert to the ARC and automatically dial a predesignated number for support. Appointment Monitoring In addition to panic and passive alerts, you can build in mission critical appointments within the system. This describes specifically where a worker should be, what he/she should be doing there and more importantly, when it should happen. If staff fail to turn up at any of these appointments on time, then alerts will be sent out to the alarm response centre. This allows management to (a) contact staff to check on their well being and (b) be proactive and inform the ‘appointee’ that there may be a delay in someone arriving.
w: www.mobile-e-solutions.com e: info@mobile-e-solutions.com t: 0845 643 4898 Communication when it matters most SOLO - The Complete Solution The Solo family of solutions provides a comprehensive suite of programmes that address many issues facing companies that have workers that operate away from the office, allowing businesses to comply with their duty of care to their staff. The software provides: - • Guaranteed proof of when a worker visits a site • Lone Worker Protection • User tailoring of data capture screens to meet your needs • The ability to collect data whilst on site • Messaging systems incorporated as standard • Monitoring tools to check on what is happening • Guard tour facilities for the security industry • Live updates of the database for instant real-time information • Planning tools • In-field job maintenance and control • Time and attendance reporting • KPI tools to monitor performance * • Standard API tools for integration to external systems • And a whole lot more.....
w: www.mobile-e-solutions.com e: info@mobile-e-solutions.com t: 0845 643 4898 Communication when it matters most Mobile-e-Solutions Limited Vantage House East Terrace Business Park Euxton Lane, Euxton Chorley Lancashire PR7 6TB t: 0845 643 4898 e: info@mobile-e-solutions.com w: www.mobile-e-solutions.com
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