Compliance Reporting – A Case Study
Mobile-e-Solutions has been providing compliance reporting for our clients for many years now. The following case study shows how a recent implementation of this has helped one of our clients meet their SLA’s and improve the service that they provide to their customer.
Background
Our client provides Facilities Management services (including security services) to a large manufacturer/distributor in the Midlands. Due to the terms of the contract, the client has to provide defined security patrols at set time-slots in the early morning and late evening. Failure to visit all locations in these patrols would signify a failure to meet their service levels.
It is an important requirement, therefore, that we report on any locations NOT visited during the set patrols.
SoloAdvance allows the security guards to record each patrol transaction – when each location was visited and what actions (if any) were done as the result of the patrol. The issue was to be able to prove to the client that their security officers were actually doing the work and not missing any points. All in a simple one page report that highlights missed patrols. (more…)