Ticketing now available

Mobile-e-Solutions Ltd have developed a comprehensive Ticketing toolbox to allow users to simply manage the generation of tasks and their subsequent assignment and completion.

Maintenance tasks/tickets are recorded on SoloAdvance against specific locations by cleaners or other operatives via their mobiles. If a member of the public phones in a report to the Head Office then these are recorded directly onto the back-office database.All new jobs are then automatically sent as messages to the assigned maintenance engineer’s mobile phone. Within moments of a new job being raised the engineer is aware of it and can prepare for the visit.

When the engineer arrives on site he uses his mobile to get a list of all outstanding jobs for this location. He selects which one he is fixing and enters details of the repair and whether complete or not. He can then move on to the next job safe in the knowledge that the system has been automatically updated.

The maintenance engineer worker needs to carry only one device, a mobile phone, in order to confirm where he is, for how long, and the tasks performed while he was there. Additional expensive and difficult to use mobile devices such as a PDA are not required, and time-consuming and error-prone manual form-filling is greatly reduced.

The maintenance company thus collects in-field data quickly and more accurately, helping them provide a better service to their clients and giving them immediate visibility of field service visits and data logged by workers. Web based KPI reports and enquiries allow both managers and clients to access real-time information that can also be automatically transferred to other operational systems.